Job Duties:

• Handle incoming inquiries and orders, ensuring timely processing.
• Coordinate with sourcing and planning to book production capacity.
• Negotiate and confirm delivery dates within 48 hours.
• Ensure 100% accuracy in purchase order (PO) entry.
• Manage raw material (RM) bookings based on customer projections.
• Invoice additional charges or write off balances as required.
• Verify outstanding order lists and analyze overdue orders weekly.
• Complete all order confirmation documentation.
• Regularly update customers on order status and liaise with planners.
• Conduct bi-weekly customer visits and respond to inquiries within 24 hours.
• Communicate delivery timelines and manufacturing progress.
• Prepare visit reports within 24 hours and maintain strong customer relationships.
• Implement customer-specific solutions and handle rejection cases promptly.
• Address customer rejections within 24 hours, notify the quality team, and arrange inspections.
• Initiate replacements within 48 hours.
• Work with Finance to resolve payment issues and ensure on-time payments.
• Maintain order tracking documents and accurate customer records.
• Keep price lists updated and aligned with the system.
• Coordinate urgent deliveries with the Commercial and Packing teams.
• Manage emails efficiently, ensuring responses within 24 hours.
• Reconcile brand portal details with internal orders.
• Support the team in meeting daily targets and maintaining strong interdepartmental relationships.

Requirements:

• Male/Female
• Age below 35 years old.
• Degree in Business Management or related field.
• CIMA or CIM qualification is an added advantage.
• 2–3 years of experience in a manufacturing environment preferred.
• Strong communication, interpersonal, and organizational skills.
• Proficiency in Microsoft Office.
• Knowledge of technical development processes and industry standards is a plus.